Most of the issues we encounter are simple errors that take little time to resolve. However, we will attempt to resolve any issue, regardless of complexity or size, free of charge. If it is determined that an issue is caused by environmental change that is external to the solution itself, it may require an alteration of the original solution or a completely new approach.
Web Design and Programming - The internet is a constantly changing environment, offering versatility and power to many of our solutions. However, with each technological advance comes the risk of browser compatibility issues. When internet browsers come out with newer and faster versions, they sometimes phase out older functions that have been made obsolete. We strive to use the most recent and widely-supported functions available, but over time, website solutions may experience adverse affects such as broken links, changes in appearance, and limited browser compatibility. Contact Support if you are experiencing an issue with your web-based solution.
VBA and Macro Scripts - The vast majority of the issues we face with Macro and VBA solutions are runtime errors. Runtime errors are caused by an illegal command that is called by the Macro itself. An example of this might be a Macro attempting to enter data into an Excel spreadsheet that has been deleted by the user. If this error is not handled, an error message will be generated by the application to explain what has happened. These types of issues are usually solved within a matter of minutes, and a quick modification of the code will ensure that they do not occur again. Contact Support if you are experiencing an issue with your Macro or VBA solution.
Windows Executables - Applications designed to run on a Windows platform offer users a professional look and a familiar user interface. Just as with Macro and VBA runtime issues, the Windows application may also experience a situation where it may be forced to call an illegal command, which may result in an unhandled error. Other issues may be caused by Windows updates, or running the application on a platform or version of Windows that it was not designed for. Whatever the case, we will attempt to correct any issues and ensure that they do not cause any trouble in the future. Contact Support if you are experiencing an issue with your Windows Executable solution.
If you didn't find the answers you are looking for, please feel free to Contact Us and we will be happy to assist you. As an added convenience, existing customers can Login to have the contact form fill in personal and account information automatically. This information, along with a detailed description of the problem that you are experiencing or questions you may have, will help our support staff identify your specific solution and offer more direct support.